IT Operations and compliance guidelines repository
Welcome to the IT Operations and Compliance Guidelines repository! This repository serves as a central source of practical guidelines designed to embed compliance, ITIL processes, security policies, and business continuity best practices into day-to-day operations. It also reflects our vision for service definition and automation.
Repository Purpose
This repository is designed to:
- Provide a Welcome Pack that explains the foundational context, including the call for tender, the winning offer, and the deployment strategy.
- Serve as a practical guide for implementing ITIL processes, security policies, and business continuity/disaster recovery (BCP/DRP) measures.
- Share a cohesive vision of Service Definition and Automation to help align daily operations with strategic goals.
Key Features
1. Welcome Pack
- Overview of the call for tender process.
- Summary of the winning offer and its core principles.
- Deployment strategy to achieve compliance and operational excellence.
2. Guidelines for Daily Operations
- Practical steps to align operations with ITIL processes.
- Security policy integration into workflows.
- Detailed instructions on implementing BCDR plans.
3. Vision and Strategy
- Comprehensive view of service definitions.
- Guidelines on leveraging automation to enhance service delivery.
How to Contribute
We encourage all squad members to contribute by creating issues or merge requests to improve this valuable resource.
Please refer to the CONTRIBUTING.md file for detailed instructions on how to participate in the improvement of this repository.
Governance
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Who can validate and merge changes? Only the following roles have permission to validate and merge content:
- Compliance Squad
- Operation Quality Manager
- Service Delivery Manager
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All contributions, whether new content or improvements, must undergo review by one of these roles to ensure alignment with our standards and objectives.
Support and Feedback
If you encounter any issues or have suggestions, feel free to create an issue in this repository. We value your input in making this repository a reliable and comprehensive resource.
Thank you for your contributions and support!