home.md

-![Button4NEW](uploads/49684cda725c9390805789075f249efd/Button4NEW.png)
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-# LEOS Service Desk
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-**To register your request, please follow the instructions:**
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-<span dir="">Step 1. Click </span>[<span dir="">here</span>](https://code.europa.eu/leos/leos-service-desk/-/issues)<span dir=""> to register your request.</span>
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-![Step4](uploads/3a3558deb5c45710f948b47a60226a8d/Step4.png)
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-<span dir="">Step 2. Click on **New issue.** Make sure the confidential </span>**box is checked** :ballot_box_with_check:. This will ensure that only our LEOS core team can see your request.
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-![Confidentialissue](uploads/a29193779edc7367145fb23c399a15b3/Confidentialissue.png)
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+![Button4NEW](uploads/49684cda725c9390805789075f249efd/Button4NEW.png)
+
+# LEOS Service Desk
+
+**To register your request, please follow the instructions:**
+
+Step 0. In order to create an issue, you would need to be registered and signed in to the [platform](https://code.europa.eu/info/about). For more information you can find [here](https://code.europa.eu/info/about#registration-and-sign-in). 
+
+<span dir="">Step 1. Click </span>[<span dir="">here</span>](https://code.europa.eu/leos/leos-service-desk/-/issues)<span dir=""> to register your request.</span>
+
+![Step4](uploads/3a3558deb5c45710f948b47a60226a8d/Step4.png)
+
+<span dir="">Step 2. Click on **New issue.** Make sure the confidential </span>**box is checked** :ballot_box_with_check:. This will ensure that only our LEOS core team can see your request.
+
+![Confidentialissue](uploads/a29193779edc7367145fb23c399a15b3/Confidentialissue.png)
+
 <span dir="">Step 3. The LEOS core team will evaluate your request/report and will get back to you as soon as possible.</span>
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