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Update home authored by Alice VASILESCU's avatar Alice VASILESCU
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...@@ -12,13 +12,13 @@ Once you have submitted your request, you will be able to visualise the progress ...@@ -12,13 +12,13 @@ Once you have submitted your request, you will be able to visualise the progress
If you think you have found a problem with any of our components, you may report a bug following the subsequent steps. If you think you have found a problem with any of our components, you may report a bug following the subsequent steps.
![ReportBug_1@4x.png](uploads/3f9bfe6c85c9824c1cd45fa6abbd76c3/ReportBug_1_4x.png){width=258 height=46} https://code.europa.eu/leos/leos-service-desk/-/wikis/home/Report-a-bug
# Request information # Request information
If you didn’t find the information you were looking for about LEOS, you may contact our team with your question following these steps. If you didn’t find the information you were looking for about LEOS, you may contact our team with your question following these steps.
![RequestInformation@4x.png](uploads/2eceabaedf858ccc9b01e85a7f071932/RequestInformation_4x.png){width=256 height=47} ![RequestInformation@4x.png](uploads/2eceabaedf858ccc9b01e85a7f071932/RequestInformation_4x.png){width="256" height="47"}
# Change request # Change request
...@@ -28,7 +28,7 @@ Working in an environment based on open-source principles has proven to have man ...@@ -28,7 +28,7 @@ Working in an environment based on open-source principles has proven to have man
For more information on how the change management process looks like and how you can request such a change request, click here. For more information on how the change management process looks like and how you can request such a change request, click here.
![RequestChangeRequest@4x.png](uploads/49bde44a09739b90a19d6ade7453eeda/RequestChangeRequest_4x.png){width=253 height=46} ![RequestChangeRequest@4x.png](uploads/49bde44a09739b90a19d6ade7453eeda/RequestChangeRequest_4x.png){width="253" height="46"}
# AKN4EU # AKN4EU
...@@ -44,24 +44,10 @@ Thinking of using LEOS? ...@@ -44,24 +44,10 @@ Thinking of using LEOS?
Click here to find out more about how our team can help you. Click here to find out more about how our team can help you.
![RequestOnboarding@4x.png](uploads/f5099c6a3ded50e12325baeb0dd078a0/RequestOnboarding_4x.png){width=250 height=45} ![RequestOnboarding@4x.png](uploads/344f186195ec6488584048f7f7609738/RequestOnboarding_4x.png){width=265 height=49}
--- ---
> _Something went wrong with our service desk?_ > _Something went wrong with our service desk?_
> >
> You may reach us by email at: **DIGIT-LEOS-FEEDBACK@ec.europa.eu** > You may reach us by email at: **DIGIT-LEOS-FEEDBACK@ec.europa.eu**
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**To register your request, please follow the instructions:**
Step 0. In order to create an issue, you would need to be registered and signed in to the [platform](https://code.europa.eu/info/about). For more information you can find [here](https://code.europa.eu/info/about#registration-and-sign-in).
<span dir="">Step 1. Click </span>[<span dir="">here</span>](https://code.europa.eu/leos/leos-service-desk/-/issues)<span dir=""> to register your request.</span>
![Step4](uploads/3a3558deb5c45710f948b47a60226a8d/Step4.png)
<span dir="">Step 2. Click on **New issue.** If your ticket contains sensitive information, make sure the confidential </span>**box is checked** :ballot_box_with_check:. This will ensure that only our LEOS core team can see your request. Without the box checked, the ticket will be accessible to all visitors.
![Confidentialissue](uploads/a29193779edc7367145fb23c399a15b3/Confidentialissue.png)
<span dir="">Step 3. The LEOS core team will evaluate your request/report and will get back to you as soon as possible.</span>
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For further information about the platform and support, please see https://code.europa.eu/info/about