home.md

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 ![LEOS-Support.jpg](uploads/ca25591935ed3f350bef61df524c1d86/LEOS-Support.jpg)
 
 # LEOS Service Desk
@@ -11,7 +10,7 @@ Step 0. In order to create an issue, you would need to be registered and signed
 
 ![Step4](uploads/3a3558deb5c45710f948b47a60226a8d/Step4.png)
 
-<span dir="">Step 2. Click on **New issue.** If your ticket contains sensitive information, make sure the confidential </span>**box is checked** :ballot_box_with_check:. This will ensure that only our LEOS core team can see your request.
+<span dir="">Step 2. Click on **New issue.** If your ticket contains sensitive information, make sure the confidential </span>**box is checked** :ballot_box_with_check:. This will ensure that only our LEOS core team can see your request. Without the box checked, the ticket will be accesible to all visitors.
 
 ![Confidentialissue](uploads/a29193779edc7367145fb23c399a15b3/Confidentialissue.png)